Role: Casework Assistant Duration: 6 months fixed term contract Salary: £25,000 Hours: 35 per week, 9am – 5pm Monday to Friday Location: London (Hybrid)
We are delighted to be working with a debt advice and education charity to recruit an experienced Casework Assistant.
About the role:
As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.
The Casework Assistant is an instrumental role in the delivery of a quality money advice service. You will engage directly with service users and provide essential and vital support to the team of money advisors to progress client casework.
Key Responsibilities:
• Perform casework administrative and clerical duties. • Manage day-to-day client interactions, such as incoming enquiries and referrals, respond to client calls/emails • Undertake all client assessments and maintain advisers’ diaries and outreach bookings. • Maintain punctual, accurate and compliant records on our case management system • Provide support to advisers on a regular basis with administrative and casework support. • Support projects with events/external activities. • Work closely with supervisors and advisers to ensure smooth and professional service delivery • Ensure your work meets all regulatory and compliance procedures
About you:
You will need strong administrative, research and data skills, excellent communication and critical-thinking skills, and should be flexible and capable of working independently and as part of a team.
You will have:
• Proven experience working in a role supporting a busy team in an administrative or triage capacity • Proven attention to detail and proficiency in first-time accuracy • A demonstrable proactive approach and unprompted problem-solving skills • Excellent communication and the ability to manage various stakeholders • A confident and assertive personality, combined with the ability to carry out duties calmly and professionally • Understanding of the reasons and need to maintain confidentiality at all time • Excellent IT skills, including experience of using Microsoft Office; in particular Outlook, Word, Excel and of using systems to monitor and maintain records • A commitment to the Charity’s work and its values
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
