Citizens Advice Kensington and Chelsea is seeking our next Chief Executive Officer to lead our dedicated team in delivering vital, community-driven services that empower residents and tackle life’s challenges.
Citizens Advice Kensington & Chelsea (CAK&C) is a vital local charity providing free, independent, and impartial advice to some of the most diverse and complex communities in the UK. We play a critical role in tackling poverty, reducing inequality, and supporting people to navigate issues that impact their lives, including housing, welfare benefits, employment, debt, and immigration.
With high demand for our services, particularly from those facing significant hardship and deprivation, CAK&C has built a strong reputation for delivering high-quality advice and advocacy. We are well-established, with a committed and skilled team of staff and volunteers, strong relationships with funders and partners, and a solid foundation to build upon. This is an exciting time to join us as our new Chief Executive and help shape the next stage of our development.
The Role
We are looking for an experienced and forward-thinking leader preferably with experience of the advice sector who will bring the people leadership, strategic vision, financial acumen, and relationship-building skills to strengthen CAK&C’s position as a trusted and essential service in the borough. This is an opportunity to lead an organisation that is highly valued by its community and operating in a challenging external environment where demand for support continues to rise.
You will be responsible for providing hands operational leadership to set a clear plan and direction for Citizens Advice Kensington and Chelsea that includes the delivery of high-quality client focused advise and services, securing the income streams needed for long term stability and growth, and developing strong and collaborative partnerships across diverse stakeholders. You will be at the helm of a talented and dedicated team of advisors and volunteers, building a positive team spirit and environment that equips the team to deliver outstanding community service.
Contract: Permanent, full or part-time role (with a minimum of 4 days per week)
Location: Central London (the role is an on-site role with most time spent at Citizen’s Advice locations or in-and-around the community / with key partners)
As the successful candidate, you will demonstrate:
Passion for impactful advice services that empower individuals.
A commitment to fostering a positive, inclusive organisational culture that unites teams and aligns them with organisational goals.
Leadership skills in managing growth, sustainability, and financial oversight.
Experience in translating strategic vision into tangible outcomes with measurable impact and a track record of driving innovation to improve service delivery.
Ability to develop innovative ideas and partnerships to meet community needs.
Strong experience in building relationships with stakeholders and partners to achieve shared goals.
Proven ability to enhance an organisation's profile through effective external communications.
Resilience, adaptability, and strong communication skills.
If you would like to receive an Information Pack for this role with details on how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills at executive@harrishill.co.uk. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to speak.
Closing date for applications: 9am, Monday 3rd February 2025
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
