Salary: £85,000

Location: Hybrid (Birmingham City Centre; minimum one day in office per week)
Hours: 37.5 hours per week, Monday–Friday
 

About Auriga Services

Auriga Services is the commercial arm of Evnia Charitable Trust, a registered charity. For over 20 years we’ve designed and delivered grant-management, welfare-advice and social-value programmes that genuinely improve the lives of vulnerable people and households in poverty. As a public-benefit entity, all surpluses are reinvested to support those in need, making Auriga unique in the marketplace.

Role Purpose

We have been through significant growth over the past few years, and our operations have become more complex, which is why this new role has been created. As a member of our Executive Team, the Director of Client Partnerships will report to both the CEO and the Board, with responsibility for driving commercial growth and operational excellence across our partnership management, business development and service-delivery functions. You will ensure our expert advice and grant-management services are delivered efficiently and innovatively, maximising value for both clients and beneficiaries, so we become not just a trusted supplier but a strategic partner.

Key Responsibilities

• Strategic Growth & Development:
  • Devise and execute strategies to grow income targets by an agreed percentage per annum.
  • Identify and secure new partnership opportunities to diversify revenue streams.
• Operational Excellence:
  • Oversee circa 55 FTE across partnership management, operations and business development.
  • Reduce cost to serve through streamlined processes and technological integration.
• Team Leadership & Development:
  • Line-manage Partnership Managers (x2), Head of Advice Services, Head of Service Delivery and Head of Business Development.
  • Foster a culture of collaboration, continuous improvement and high performance.
• Client Relationship Management:
  • Act as primary ambassador for key clients, handling escalations and strategic discussions.
  • Elevate Auriga from supplier to trusted strategic partner.
• Technology Integration:
  • Collaborate with Head of IT to embed new digital tools and data-driven decision-making.
• Financial Stewardship:
  • Own budgets for client-partnership operations, monitoring performance and re-forecasting to meet targets.
• Performance Tracking & Reporting:
  • Establish and report on KPIs for growth, efficiency and client satisfaction to the CEO and Board.

About You

• Proven senior-leadership experience in client management, partnerships or business development (charity / not for profit sector desirable).
• Strong entrepreneurial skills, with a demonstrable track record of driving commercial growth and operational efficiency.
• Strong financial acumen and experience managing multi-million-pound budgets.
• Excellent strategic-thinking, analytical and relationship-management skills.
• Familiarity with digital transformation and technology-enabled service delivery.
• Outstanding communication skills with the ability to influence at Board level.
• Right to work in the UK (no visa sponsorship provided).

Why Join Us?

• Purpose-Driven: Make a direct impact on reducing poverty and hardship.
• Charity-Owned: Join a commercially minded team with genuine social values.
• Executive Influence: Report directly to the CEO and shape organisational strategy.
• Hybrid Flexibility: Balance home and office working in Birmingham’s city centre.

If you would like to apply for this role, please send an CV and a brief covering letter explaining your interest and suitability in confidence to Jenny Hills at Harris Hill, at executive@harrishill.co.uk. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to speak.

Closing date for applications: Monday 5th May 2025 

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.